Delivery
Delivery Information
At Layered Lounge, we take great care in ensuring your delivery experience reflects the quality of the products you choose. From careful packing to reliable logistics partners, we aim to bring every item to you with consideration and precision.
UK Mainland Delivery
Standard Delivery – £5
We offer reliable delivery across UK mainland addresses within 2–4 working days of your order. Once your parcel has left our warehouse, you’ll receive a dispatch confirmation followed by a message from our logistics partner with a specific two-hour delivery window. Delivery is made to the ground floor entrance of your property.
Next Working Day – £9
For orders placed before 1pm (UK time), we offer a next working day delivery option for UK mainland. Orders placed after this time may not qualify — however, if you require urgent delivery, please contact our team via live chat and we will do our utmost to assist.
Regional Delivery
Northern Ireland & Isle of Wight – £15
Delivery within 2–4 working days.
Scottish Highlands – £18
Delivery within 2–4 working days.
Channel Islands – £20
Delivery within 2–4 working days.
For all services above, you will receive proactive delivery notifications once your order is en route.
Logistics Partners & Delivery Experience
We work with carefully selected delivery partners, including DPD, DHL and Royal Mail, to provide a reliable and consistent experience. Your delivery can be expected between 07:00 and 21:00, and if you are unavailable at the time of delivery, a collection card will be left with next steps.
We recommend tracking your delivery using the information provided so that you may rearrange your slot if needed. After two unsuccessful delivery attempts, parcels will be returned to us and any additional delivery may incur a charge.
Pre-Order & Designed-To-Arrive Items
For products that are made to order or arriving into stock, we show an estimated delivery week on the product page. These lead times reflect the nature of bespoke sourcing and global logistics, which can occasionally shift due to seaport congestion and carrier schedules.
We ship pre-order items as soon as stock arrives and do our best to keep you informed should there be any material changes to the schedule.
Furniture & Large Item Delivery
For larger items, including furniture, delivery is provided via our professional specialist partners. Please refer to individual product pages for exact lead times, which are generally 7–10 working days for UK mainland. Our delivery team will contact you directly to arrange a convenient date and time.
Furniture deliveries are currently to the ground floor entrance only unless stated otherwise. If special access arrangements are required, please contact our customer care team before placing your order.
International Delivery
We are delighted to support customers beyond the UK. At present we are working on an automated international shipping policy — in the meantime, if you are ordering from outside the UK, please contact our team for a bespoke quote. Any applicable import duties, taxes or customs fees will be the responsibility of the recipient.
Simple Tracking & Support
Once your order is confirmed and dispatched, you will receive tracking updates and delivery information to help you stay informed.
Should you have any questions at any point — whether about timing, tracking, or access — our customer care team is here to help via live chat, email or phone.
Sustainability & Packaging
We carefully source packaging materials with sustainability in mind. Most of our outer packaging and protective fillers are 100% recyclable, and we are working to ensure that all product packaging meets our environmental standards.
Contact Us
If you have any queries about delivery — before placing your order, during fulfilment or after delivery — our team are available:
Phone: 01753 883862
Email: info@layeredlounge.pro
Live Chat: Available during working hours
The Layered Lounge Promise
We strive to make your delivery experience as seamless as your shopping journey. Thoughtful sourcing, considered design and impeccable care don’t stop at checkout — they continue until your pieces arrive safely in your home.
Delivery FAQs
How long does delivery take in the UK?
Standard UK mainland delivery typically takes 2–4 working days from the date your order is placed. Orders are dispatched from our Buckinghamshire warehouse, and you will receive a confirmation email once your parcel has been shipped.
For customers searching for fast UK homeware delivery, we also offer next working day delivery to mainland UK addresses when orders are placed before 1pm.
Furniture delivery times vary depending on the item and whether it is in stock or made to order. Estimated lead times are clearly displayed on individual product pages so you can plan accordingly.
Do you offer next day delivery in the UK?
Yes. We offer next day delivery to UK mainland addresses for orders placed before 1pm (Monday to Friday).
If your order is placed after 1pm and you require urgent delivery, we recommend contacting our customer services team via live chat. While next day delivery cannot always be guaranteed after the cut-off time, we will always try to assist where possible.
Please note that next day delivery is not currently available for furniture or large items requiring specialist delivery services.
Which courier do you use for UK delivery?
We work with trusted national couriers including DPD, DHL and Royal Mail to provide reliable UK parcel delivery.
Once your order has been dispatched, you will receive tracking details and — where applicable — a two-hour delivery window. Many customers searching for “DPD delivery tracking UK” or “delivery time slot notification” will find this information helpful.
Courier allocation depends on parcel size, weight and destination.
What happens if I miss my delivery?
If you miss your delivery, the courier (such as DPD or DHL) will provide instructions for rearranging delivery or collecting your parcel from a local depot or collection point.
You can usually amend your delivery date or safe place instructions via the courier tracking link.
After repeated unsuccessful delivery attempts, parcels may be returned to us and additional redelivery charges could apply. We recommend monitoring your tracking updates to avoid delays.
Is delivery to my door or inside my home?
For standard parcel delivery, items are delivered to the ground floor entrance of your property.
Is furniture delivered inside my home?
Furniture is currently delivered to the ground floor entrance of your property by our specialist delivery partner.
At present, this service does not include in-home placement, assembly or removal of packaging. We kindly recommend ensuring appropriate assistance is available on the day of delivery if required.
Our delivery partner will contact you directly to arrange a suitable delivery date and time window.
We are continually reviewing our specialist courier partnerships and expect to introduce enhanced in-home delivery services in the near future.
Will you remove packaging on furniture delivery?
Furniture deliveries are currently made to the ground floor entrance and do not include packaging removal.
All items are carefully packaged to ensure safe transit. Once received, packaging can be disposed of via local recycling services in accordance with council guidelines.
We are working towards introducing an upgraded furniture delivery service that will include in-home placement and packaging removal.
Can I choose a delivery date for furniture?
For furniture orders, our specialist delivery partners will contact you directly to arrange a convenient delivery date.
For parcel deliveries, you can often reschedule your delivery date or amend your time slot via the courier tracking link once your order has been dispatched.
Do you offer white glove furniture delivery?
At present, our furniture delivery service is to the ground floor entrance only.
While this does not yet include full white glove in-home placement, our team is in the process of refining our delivery partnerships and we look forward to offering an enhanced service in due course.
If access considerations (such as staircases or narrow doorways) are a concern, we encourage you to contact us prior to ordering so we can advise accordingly.
What should I check before furniture delivery?
We recommend:
• Measuring doorways, hallways and staircases
• Ensuring clear access to the entrance of your property
• Arranging assistance if required to move the item beyond the entrance
Taking these steps in advance helps ensure a smooth and efficient delivery experience.
Do you deliver to the Scottish Highlands, Northern Ireland or the Channel Islands?
Yes. We deliver across the UK including:
• Northern Ireland
• Isle of Wight
• Scottish Highlands
• Channel Islands
Delivery charges vary by region and are displayed clearly at checkout.
If you are searching for “delivery to Scottish Highlands furniture” or “Channel Islands homeware delivery cost”, you will find all pricing transparently shown before payment.
Do you deliver outside the UK?
We currently deliver throughout the United Kingdom.
For international homeware or furniture delivery enquiries, please contact our team for a bespoke shipping quotation. International orders may be subject to local import duties, customs clearance fees and taxes, which are the responsibility of the recipient.
What should I check before furniture delivery?
Before your furniture delivery date, we recommend:
• Measuring doorways, hallways and staircases
• Checking lift access in apartment buildings
• Ensuring someone is present to inspect the item
If access is restricted (for example, narrow staircases or tight turns), please contact us in advance so we can advise.
Customers often search for “will my sofa fit through the door” — careful measurement helps avoid disappointment.
What if my order arrives damaged?
In the unlikely event that your item arrives damaged, please contact us within 30 days of receipt and provide photographic evidence.
We will assess the issue promptly and resolve it in accordance with your statutory rights under UK consumer law.
If you are searching for “damaged furniture delivery UK” or “what to do if parcel arrives damaged”, please contact us directly and we will guide you through the process.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, we may be able to amend the delivery address.
Please contact us as soon as possible. Once an order has been dispatched with our courier partner, changes to the delivery address are not always possible.
Returns FAQs
What is your returns policy?
We offer a 30-day returns policy from the date of receipt for most items, provided they are unused and returned in their original packaging.
Made-to-order furniture items may be returned within 14 days of delivery. Full details are available in our Returns Policy.
How do I return an item?
Returns can be arranged through our online returns portal in partnership with DPD.
You may generate a printable label or QR code for £9, covering up to three parcels. The return fee will be deducted from your refund once your items have been received and processed.
Alternatively, you may arrange your own courier return at your own cost.
How much does it cost to return an item?
Returns arranged via our DPD portal are £9 per return (maximum of three parcels).
This fee is deducted from your refund at the time your return is processed.
Return charges are the responsibility of the customer unless the item is confirmed faulty.
How long do refunds take?
Once your return has been received and inspected, refunds are processed to the original payment method.
Please allow up to 5 working days for the funds to appear in your account, depending on your bank or card provider.
Can I return furniture?
Yes. Furniture items may be returned within 30 days of delivery, provided they are unused and in original packaging.
Collection can be arranged, and a flat £50 collection fee will be deducted from your refund.
Made-to-order furniture may be returned within 14 days of delivery and may be subject to a restocking contribution, as outlined in our Returns Policy.
Can I return a made-to-order or bespoke item?
Made-to-order and bespoke furniture items are crafted to your chosen specification.
Under UK Consumer Contracts Regulations, personalised goods are exempt from the standard cancellation period once production has begun. However, we do accept returns within 14 days of delivery, provided the item is unused and returned in original packaging.
A restocking contribution may apply to cover manufacturing and handling costs.
What condition must items be in to qualify for a refund?
Returned items must be:
• Unused
• In perfect condition
• Complete
• Returned in original packaging
Items that have been assembled, marked, washed or used may not be eligible for a full refund.
What if my item is faulty or damaged?
If your item arrives damaged or develops a manufacturing fault, please contact us within 30 days with photographic evidence.
We will assess the issue promptly and resolve it in line with your statutory rights under the Consumer Rights Act 2015.
Return costs for confirmed faulty items will be covered by us.
Can I return part of a bundle?
Yes, individual items from a bundle may be returned in line with our 30-day returns policy.
Please note that any promotional discount applied at the time of purchase may be recalculated if the returned item formed part of a qualifying offer.
Do I need the original packaging to return an item?
Yes. Items must be returned in their original packaging to ensure safe transit and eligibility for a refund.
We recommend retaining packaging until you are certain you wish to keep your purchase.
What if an item has been used and then becomes damaged?
Refunds are only available where a genuine manufacturing fault is identified.
Items that have been used, assembled, washed, stained, marked, altered, or damaged through normal wear and tear are not eligible for refund.
If you believe your item has a manufacturing defect, please contact us with photographic evidence so we can review the matter promptly.
Your statutory rights remain unaffected.
Can I exchange an item?
We do not currently offer direct exchanges.
If you would like a different item, please return your original purchase for a refund and place a new order.
Can I return a gift?
If you are returning an item received as a gift, we are pleased to issue a Layered Lounge gift card to the value of the returned item.
Refunds can only be processed to the original payment method used at the time of purchase.
Contact us
Call us
Our office hours are Monday-Friday 9am-5pm so call us on 01753 883862
Chat to us
Hit the chat icon in the bottom right hand corner and a customer services representative will help with your enquiry during office hours. For order updates you can use this function still out of hours.
Email us
Email us at info@layeredlounge.pro and we will do or best to reply within 12hrs of your enquiry.
