Delivery & Returns
Delivery
All orders are carefully packed and dispatched from our Buckinghamshire warehouse.
Standard Delivery – £5
UK mainland delivery within 2–4 working days.
You will receive a dispatch confirmation once your order leaves us. Our delivery partner will then provide a specific delivery date with a two-hour time window. Delivery is to the ground floor entrance of the property.
Next Day Delivery – £9
Available for UK mainland orders placed before 1pm.
Orders placed after 1pm may not qualify for next working day delivery. If your order is time-sensitive, we recommend contacting us via live chat and we will do our best to assist.
Northern Ireland & Isle of Wight – £15
Delivery within 2–4 working days.
Scottish Highlands – £18
Delivery within 2–4 working days.
Channel Islands – £20
Delivery within 2–4 working days.
For all locations, you will receive dispatch confirmation followed by a delivery time window from our courier.
Returns
If your purchase isn’t quite right, you may return it within 30 days of receipt, provided it is unused and in its original packaging.
DPD Drop off: Returns can be arranged through our online portal in partnership with DPD. You may generate a returns label (printable or QR code) for £9, covering up to three parcels.
The £9 return fee will be deducted from your refund once your returned items have been received and processed.
DPD Collection: For added convenience, we can arrange a dedicated home collection with DPD. This service is available at £15 per booking (up to three parcels) and will be deducted from your refund once your return has been processed. Simply contact our team and we will arrange a suitable collection date for you.
Alternative Couriers: You may arrange your own return at your own cost (particularly if you have a small item) and send it to our address at:
Layered Lounge Ltd,
Unit 8, Anamax Industrial Estate,
Oxford Rd, Gerrards Cross,
SL9 7BB
Return charges are the responsibility of the customer unless the item is confirmed faulty.
Full details can be found in our Returns Policy.
Contact us
Call us
Our office hours are Monday-Friday 9am-5pm so call us on 01753 883862
Chat to us
Hit the chat icon in the bottom right hand corner and a customer services representative will help with your enquiry during office hours. For order updates you can use this function still out of hours.
Email us
Email us at info@layeredlounge.pro and we will do or best to reply within 12hrs of your enquiry.
Our Showroom
Come visit us at our showroom where we have a small selection of items on show. Should you wish to see anything specific particularly items of furniture then do please call us first so that we may get the item ready for you.
Unit 8, Anamax Industrial Estate, Oxford Road, Gerrards Cross, Buckinghamshire, SL9 7BB
Mon - Fri, 9am - 5pm
